Editable customer services policy pnc customer care policy template excel, One often doesn’t believe procedure and policy have anything to do with each other. Yet it’s the procedure that dictates the policy and the inverse is also correct. There are certain organizational behaviours we have seen that’s been highlighted more now than previously, such as security problems. This revived attention is expected in part by new legislation, which legislate, these behaviors in corporate culture. Policy when established determines many matters such as the flow of communications, so the company of the business, what’s expected from its employees and what’s appropriate behavior and what is not acceptable.
Policies and Procedures are crucial when a provider demands consistency in its everyday operations. They supply direction and clarity are liability. Policies and Procedures assist companies in meeting legal requirements set out by the Employment Standards Act, the Human Rights Code, the Occupational Health and Safety Act and other compliance requirements.
Policies and procedures shouldn’t exist as parameters that prevent employees from giving clients the amount of service that they want. Policies and procedures should not be an end unto themselves where a company believes adherence to them more important than client needs. A customer met is a customer who understands a company has fulfilled their promises to them. When policies and processes promote imagination, outside-the-box believing, along with a collaborative atmosphere then a company produces more and better merchandise. If it’s in the service industry, the service it sells will likely be superior to its competitors because its workers are firing on all cylinders and articles. In the long run, the company, its employees and the customer wins.
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