For instance, setting the confidentiality of advice, we know as good policy. With this rule to stand, the process for releasing information or not could normally be scripted along with the script itself will be followed. One would establish the standard amount of safety, ask that the petition be put in writing, verify the originator, and then determine whether or not that information is to be published. This course is a simplification; the procedure would probably have to get accepted by some executive or executive system. Consideration of legal consequences by releasing such information would need to be seen too. Consider the path in which a statement is created. Policy dictates that one must invoice a sale to your customer on credit or cash. The procedure then becomes crucial to make sure that the invoice to the client is issued together with all pertinent information regarding the sale. The client calls to generate a purchase, they then receives an invoice where the vendor and the buyer now have a legal record reflecting that purchase.
Policies and processes should not exist as parameters which prevent employees from providing customers the level of service that they desire. Policies and procedures should not be an end unto themselves where a provider believes adherence to these more important than customer needs. A customer satisfied is a client who understands an organization has fulfilled their promises to them. When policies and procedures promote creativity, outside-the-box thinking, along with a collaborative setting then a business produces more and much better product. If it’s from the service industry, the service it sells will probably be superior to its rivals because its workers are firing on all cylinders and content. In the end, the company, its workers and the client wins.
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