Policies and Procedures are crucial when a provider requires consistency in its daily operations. They provide direction and clarity are accountability. Policies and Procedures assist businesses in fulfilling legal requirements set out by the Employment Standards Act, the Human Rights Code, the Occupational Health and Safety Act and several other compliance requirements.
There is such a thing as bad policy. Many companies are constantly fighting their clients or vendors, and have adapted a policy which the individual on the opposite end of the line is simply wrong. In searching through some complaints recorded online, I found that one Real Estate Management Company seldom return calls for services from there tenants. In some cases, owners do not even speak English. This is an instance whereby there’s not any policy or procedure that is set up to manage complaints. Not having process, rules, procedures or policy is a destructive force that will eventually destroy the business and its reputation. To be able to prevent these problems the staff should be educated on what the appropriate processes or processes are.
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